investigation. >> reporter: two of the home owners whose houses sustained some damage, mostly from the heat, declined to comment today, one telling us he is still in shock and the people owning this home moved in about six months ago. >> this -- has their son's party two weeks ago, all the memories, everything is destroyed. >> reporter: the sight of the damage to their home is so upsetting that one family member had to be hospitalized. >> she's shocked. >> reporter: although everyone made it out alive, 19 fish, one frog, a dog and three cats perished. it's going to take some time to put these shattered lives back together again. the fire chief told us they never had any problem with water flow contrary to a report that they were having difficulties. the church groups and the red cross have been assisting the families who can't go home and that is going to total over $2 million, shawn. >> thank you, paul wagner.